Privacy Policy

Effective date: 24 June 2026

Last updated: 24 June 2026

Tensorview ("Tensorview", "we", "us", or "our") is committed to protecting the privacy and personal data of individuals who visit our website, contact us, apply for roles, or use our products and services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Malawi Data Protection Act, 2024, the Constitution of the Republic of Malawi, and other applicable laws.

By using our website or providing personal data to us, you acknowledge that you have read this Privacy Policy. Where we rely on your consent, you may withdraw that consent at any time as described below.

1. Data Controller

The data controller responsible for your personal data is:

Tensorview Area 49/2/4A, Lilongwe, Malawi Email: info@tensorview.africa Phone: +265 881 400 552

For privacy-related enquiries, data subject requests, or complaints handling, contact us at info@tensorview.africa with the subject line "Data Protection Enquiry".

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

  • The Tensorview website (tensorview.africa and related domains)
  • Contact, consultation, demo, and support enquiries
  • Career and recruitment applications
  • Marketing and update subscriptions (where offered)
  • Administrative communications relating to our products and services

This policy does not apply to third-party websites, platforms, or services linked from our website. Those services are governed by their own privacy policies.

Where we provide enterprise products or contracted services to organizations, additional terms—including data processing agreements—may apply to data processed on behalf of clients.

3. Personal Data We Collect

We may collect the following categories of personal data:

Identity and contact data: name, email address, telephone number, organization name, job title, and postal or business address.

Communication data: messages, enquiries, consultation requests, demo requests, support requests, and other content you submit through our forms or email.

Recruitment data: CV or résumé, cover letter, employment history, qualifications, references, and other information submitted in connection with career opportunities.

Technical and usage data: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, session duration, and general interaction data.

Cookie and analytics data: information collected through cookies, local storage, and similar technologies as described in Section 8.

We do not intentionally collect sensitive personal data through our public website unless you voluntarily provide it and we have a lawful basis to process it. If you submit sensitive information, we will process it only where permitted by law and with appropriate safeguards.

4. How We Collect Personal Data

We collect personal data when you:

  • Complete our contact or enquiry forms
  • Email us or communicate with us by phone or other channels
  • Apply for a career opportunity
  • Subscribe to updates or newsletters (where available)
  • Visit and interact with our website
  • Engage with us at events, meetings, or demonstrations

We may also receive personal data from referral partners, event organizers, or public sources where lawful and relevant to a business enquiry.

5. Legal Bases for Processing

Under the Malawi Data Protection Act, 2024, we process personal data only where we have a lawful basis, including:

  • Consent: where you have given clear, specific, and informed consent (for example, marketing communications or optional subscriptions)
  • Contract: where processing is necessary to respond to your request, prepare a proposal, or perform a contract with you or your organization
  • Legal obligation: where processing is required to comply with applicable law, regulation, court order, or regulatory request
  • Legitimate interests: where processing is necessary for our legitimate business interests—such as responding to enquiries, improving our website, ensuring security, and developing our services—provided those interests are not overridden by your rights
  • Vital or public interest: where required in limited circumstances permitted by law

We will identify the relevant legal basis at the point of collection where required by law.

6. How We Use Personal Data

We use personal data for the following purposes:

  • Responding to enquiries, consultation requests, demo requests, and support requests
  • Communicating with prospective clients, partners, and stakeholders
  • Evaluating and managing recruitment applications
  • Sending service-related notices and, where permitted, product and company updates
  • Operating, maintaining, securing, and improving our website and digital services
  • Analyzing website usage to understand performance and user experience
  • Complying with legal, regulatory, and contractual obligations
  • Establishing, exercising, or defending legal claims

We will not use your personal data for purposes incompatible with those described above without notifying you and, where required, obtaining your consent.

7. Automated Decision-Making and Profiling

Tensorview does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals through our public website.

Our enterprise AI products may include automated analysis features when deployed under separate contractual arrangements. Where those products process personal data on behalf of clients, the client is typically the data controller and Tensorview acts as a data processor in accordance with applicable agreements.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure functionality, security, and basic performance measurement.

Essential cookies: required for core website operation, security, and session management.

Analytics cookies: we use privacy-oriented analytics (including Vercel Analytics) to understand aggregate website traffic and usage. These tools are configured to minimize collection of personally identifiable information.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will obtain consent before placing non-essential cookies.

9. How We Share Personal Data

We do not sell, rent, or trade your personal data.

We may share personal data with:

  • Service providers and data processors who assist us with hosting, infrastructure, email delivery, analytics, customer relationship management, recruitment tools, and IT support—subject to contractual confidentiality and data protection obligations
  • Professional advisers such as legal, audit, or compliance advisers where necessary
  • Regulators, courts, or public authorities where required by law or to protect our legal rights
  • Business successors in connection with a merger, acquisition, restructuring, or asset transfer, subject to appropriate safeguards

We require processors to process personal data only on our instructions and to implement appropriate security measures.

10. International Data Transfers

Tensorview is based in Malawi. Some of our service providers may process personal data in countries outside Malawi, including cloud hosting, email, and analytics providers.

Where personal data is transferred outside Malawi, we implement appropriate safeguards as required by the Malawi Data Protection Act, 2024, which may include:

  • Transfers to jurisdictions recognized as providing adequate protection
  • Contractual data protection clauses with recipients
  • Your explicit consent, where required and after you have been informed of the risks

You may contact us for further information about international transfers relevant to your data.

11. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to:

  • Respond to and manage enquiries and business relationships
  • Evaluate recruitment applications
  • Comply with legal, accounting, and regulatory requirements
  • Resolve disputes and enforce agreements

Indicative retention periods:

  • Contact and enquiry records: up to 3 years from last interaction, unless a longer period is required for active business or legal purposes
  • Recruitment records: up to 12 months after the conclusion of a recruitment process, unless you consent to longer retention
  • Website technical logs: typically up to 12 months
  • Legal and compliance records: as required by applicable law

When personal data is no longer required, we securely delete or anonymize it.

12. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction, alteration, disclosure, or misuse. These measures include, where appropriate:

  • Access controls and authentication for internal systems
  • Encryption in transit and, where appropriate, at rest
  • Secure development and hosting practices
  • Restricted access to personal data on a need-to-know basis
  • Periodic review of security controls and service provider arrangements

No method of transmission or storage is completely secure. While we take data protection seriously, we cannot guarantee absolute security.

13. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children without appropriate parental or guardian consent as required by law.

If you believe we have collected personal data from a child without proper authority, contact us at info@tensorview.africa and we will take appropriate steps to delete the data.

14. Your Rights

Under the Malawi Data Protection Act, 2024, you have the following rights, subject to applicable legal limitations:

  • Right of access: to confirm whether we process your personal data and to obtain a copy
  • Right to rectification: to correct inaccurate or incomplete personal data
  • Right to erasure: to request deletion of personal data in certain circumstances
  • Right to restriction: to request limitation of processing in certain circumstances
  • Right to object: to object to processing based on legitimate interests or for direct marketing
  • Right to data portability: to receive personal data you provided in a structured, commonly used, machine-readable format, where applicable
  • Right to withdraw consent: where processing is based on consent, without affecting the lawfulness of prior processing

15. How to Exercise Your Rights

To exercise your rights, submit a written request to info@tensorview.africa with sufficient information to verify your identity and describe your request.

We will respond within the timeframes required by law, including within 30 days for access requests where applicable. We may request additional information to confirm your identity before fulfilling a request.

16. Complaints

If you believe we have processed your personal data unlawfully or infringed your rights, you have the right to lodge a complaint with the Malawi Data Protection Authority:

Malawi Data Protection Authority 1st Floor, Green Heritage House, 2 Khonje Close, City Centre P.O. Box 30214, Lilongwe, Malawi Email: info@dpa.mw Phone: +265 991 80 21 80

We encourage you to contact us first at info@tensorview.africa so we can address your concern promptly.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The "Last updated" date at the top of this page indicates when the policy was last revised.

Material changes will be posted on this page. Where required by law, we will provide additional notice or seek renewed consent.

18. Contact Us

For questions about this Privacy Policy or our data protection practices:

Tensorview Email: info@tensorview.africa Phone: +265 881 400 552 Address: Area 49/2/4A, Lilongwe, Malawi

Terms of Use

Effective date: 24 June 2026

Last updated: 24 June 2026

These Terms of Use ("Terms") govern your access to and use of the Tensorview website and related online services (collectively, the "Website"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

1. About Tensorview

Tensorview is an Artificial Intelligence and Intelligent Systems company based in Malawi, providing enterprise-grade technology solutions including artificial intelligence, software engineering, data analytics, Internet of Things (IoT), and robotics.

References to "Tensorview", "we", "us", or "our" mean Tensorview. References to "you" or "your" mean any individual or entity accessing the Website.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use this Website. If you use the Website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Permitted Use

You may use the Website for lawful purposes only, including to:

  • Learn about Tensorview, our products, and our services
  • Submit legitimate business, partnership, or career enquiries
  • Access publicly available content and resources

You agree to provide accurate and complete information when submitting forms or communications through the Website.

4. Prohibited Conduct

You must not:

  • Use the Website in violation of any applicable law or regulation
  • Attempt to gain unauthorized access to our systems, networks, accounts, or data
  • Introduce malware, viruses, or other harmful code
  • Interfere with or disrupt the integrity, security, or performance of the Website
  • Scrape, crawl, harvest, or extract data from the Website without our prior written consent
  • Copy, reproduce, distribute, modify, or create derivative works from Website content without authorization
  • Impersonate any person or entity or misrepresent your affiliation
  • Use the Website for unsolicited marketing, spam, or fraudulent activity
  • Use the Website in a manner that infringes the rights of others

We reserve the right to restrict or terminate access for conduct that violates these Terms or poses a security or legal risk.

5. Intellectual Property Rights

All content on the Website—including text, graphics, logos, icons, images, software, product names, trademarks, and documentation—is owned by Tensorview or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal or internal business evaluation purposes. No rights are granted except as expressly stated in these Terms.

"Tensorview", product names, logos, and related marks may not be used without our prior written consent.

6. User Submissions and Communications

When you submit enquiries, messages, CVs, or other materials through the Website ("Submissions"), you grant Tensorview a non-exclusive right to use, store, and process those Submissions for the purpose of responding to your request, evaluating applications, or conducting business with you.

You represent that your Submissions are accurate, lawful, and do not infringe third-party rights. You are responsible for the content you submit.

Submissions do not create a client, partnership, employment, or contractor relationship unless confirmed in a separate written agreement signed by Tensorview.

7. Products and Services

Information on the Website about Tensorview products and services—including Tensorview Safety AI, Farmers Digital Assistant, and SafeHaven—is provided for general information and marketing purposes only.

Website content does not constitute a binding offer, quotation, service level commitment, or contractual warranty. Specific engagements are governed by separate written agreements, statements of work, licenses, or purchase orders agreed between Tensorview and the client.

Product features, availability, and specifications may change without notice. Deployment, integration, and performance depend on client environment and agreed scope.

8. Third-Party Links and Services

The Website may contain links to third-party websites or services. Tensorview does not control and is not responsible for the content, policies, or practices of third parties. Access to third-party services is at your own risk and subject to their terms and privacy policies.

9. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect and process personal data. By using the Website, you acknowledge that you have read our Privacy Policy.

10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and all content are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory.

Tensorview disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, secure, or free from harmful components.

Nothing in these Terms excludes or limits warranties that cannot be excluded or limited under applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Tensorview and its directors, officers, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity arising from or related to your use of the Website.

To the extent liability cannot be excluded, Tensorview's total aggregate liability arising from or related to the Website shall not exceed the amount of MWK 100,000 or the minimum amount permitted under applicable law, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless Tensorview and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Website, violation of these Terms, infringement of third-party rights, or unlawful Submissions.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Malawi, without regard to conflict of law principles.

You agree that the courts of Malawi shall have exclusive jurisdiction over disputes arising from or relating to these Terms or your use of the Website, subject to any mandatory rights you may have under applicable law.

14. Dispute Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve disputes in good faith by contacting info@tensorview.africa and allowing a reasonable period for response and negotiation.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where necessary.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

16. Waiver

Failure by Tensorview to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17. Entire Agreement

These Terms, together with the Privacy Policy and any separate written agreement between you and Tensorview, constitute the entire agreement regarding your use of the Website, superseding prior understandings relating to the Website.

18. Changes to These Terms

We may revise these Terms from time to time. The "Last updated" date at the top indicates when changes were last made. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms, except where further consent is required by law.

We recommend reviewing this page periodically.

19. Contact

For questions about these Terms:

Tensorview Email: info@tensorview.africa Phone: +265 881 400 552 Address: Area 49/2/4A, Lilongwe, Malawi